See each manufacturers policies.


No returns on any custom orders for any products



E-Ramp Series Mobility Scooter Carriers
Return Policy
  • When your new product arrives you have 10 days to inspect it for any defects or damage. If there are any defects or damage, the manufacturer will repair it at no cost to you, or replace it at the manufacturers option. The item to be returned must be in new condition, with original packaging, instructions, and warranty material.
  • If the product is delivered and there are no defects in materials or workmanship, but you don't like it for any reason, you have 10 days following delivery to return it. Simply call our customer service number at 888-302-2774 and let us know what it is you want to return. We will send you a Return Authorization Release Form by either fax or email. Upon the return of your signed form we will issue a Return Authorization Number.
  • You the customer are responsible for packaging and shipping the product to us. If you do not have the original box one may be purchased, from us, at the cost of the box plus shipping. Once received at the manufacturers facility in like new condition, we will refund your purchase price of the product, less a 20% restocking fee and $100.00 for the original outbound freight charges.

Cancellation Policy *


* There is a $100.00 freight charge on all orders, cancelled, that have already left the warehouse.
 

Regarding all E Ramp Scooter Lifts and Carriers.
When your new product arrives you have 10 days to inspect it for any defects or damage. If there are any defects or damage to your new lift the we will arrange to have the manufacturer repair it at no cost to you or replace it with a new lift for no additional charge, at the manufacturer's option. If the correct lift is delivered and there are no defects in materials or workmanship but you just don't like it, for any reason, you have 10 days following delivery to return it or exchange it for a different model. Simply call our customer service number at 888-302-2774, let us know you want to return the lift, and we will issue a return authorization number. You will be responsible for re-packaging the lift in it's original box with it's original packing materials. You will also need to arrange for its return shipment. Once the lift is received and accepted by the manufacturer, we will refund your original purchase price less a 20% restocking fee and the outbound freight charges.
 

Motorcycle Carrier Return Policies

Making A Purchase 

Making a purchase could not be easier. Click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa, Mastercard, or Discover credit card payment.

You may give us your credit card information by phone, or the Internet.

 From outside North America, we accept bank wires, and there is a $20.00 [ U.S.] bank fee. We will e-mail you the exact amount due including shipping and the bank fee. We ship upon receipt of the funds.

 

Shipping And Handling 

The price of the carriers usually include shipping [ domestic ground ]. If not, it will be plainly stated and you will be given exact shipping charges prior to any purchase.

Shipping will be no signature required, unless requested expressly by the purchaser by e-mail or in writing.

Shipping Damage - Inspect all packages for damage (in the drivers presence if possible), immediately upon receipt. Have the driver note any damages on the shipping documents before signing for them. If undetected damage is discovered after the driver has gone, notify the carrier immediately so that they may inspect the package. Be sure to retain all packaging. Please call  Motorcycle-carriers.net at  888 572-7959 or e-mail us so that we may assist with the damage claim.

 

Delivery Schedule 

We will normally send your order to you within 24 hours right from the factory. Custom units ship when they are completed and can take up to 3 weeks to ship. They usually ship sooner but as we rely on the manufacturers for these products, it can take up to 3 weeks to ship.
 


Return Policy

Motorcyclecarrier.net will allow a return on products that are in new condition and are in the original packaging for 30 days from date of delivery except custom mobility products or custom motorcycle products.

"New condition" means that the product has not been used. Customers must call 888 572-7959 for a Return Authorization  (RA) BEFORE shipping the product back to us. Out bound and Return shipping and insurance charges are the responsibility of the customer.

 Any merchandise returned without a RA or any merchandise returned freight collect is subject to be refused.

 All returned merchandise is subject to a 25% restocking fee. Any actual shipping cost incurred by Motorcyclecarrier.net in the original delivery of the merchandise to the customer, included as part of the original total purchase price , return freight, and damages to carrier will also be deducted from refunds.

If we pack and/or ship your order and for some reason you refuse it, restocking, handling and shipping charges will still apply. Please order carefully. You will need to contact a representative at 888-572-7959 in order to request a Return Merchandise Authorization number and the address to send returns to.
 

Tax Charges

For orders made in Florida, a 6% sales tax is added. 

Credit Card Security

 
We know of no documented cases of credit card fraud using our shopping system over the Internet. As we call every customer, before we process the order, we can take your credit card information at that time, if you prefer.

Guarantee
 
The Add A Bike motorcycle carriers carry a lifetime warranty on materials and workmanship. Products that fail within this period will be repaired or replaced at our discretion. Operation of the products contrary to their intended use is considered abuse and is not covered by warranty. If warranted repair requires only the replacement of a part, and customer is comfortable with replacing the part themselves, we will ship the part to the customer. If warranted repair requires more than simple part replacement, the product would need to be returned to us for warranty service. It is the customer's responsibility to return the product to us for warranty service, however, we will pay for return shipping back to the customer upon completion of warranted repair.


Motorcyclecarrier.net Site Information

Reaching Us
 
If you need to reach us, please email us at sales@motorcycle-carriers.net, or you can call us at 1 888 572-7959

When purchasing any product from this site, it is understood that any and all products sold by this site, are sold in Palm Beach County, Florida, USA. Any and all legal action taken against this site concerning the purchase or use of these products must take place in Palm Beach County. If customers do not agree with this policy they should not purchase  products from this site..

Privacy Policy
 
We do not disclose buyers information to anybody / anytime..


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